Written messages
Answer questions using information you’ve approved, such as opening hours or details about your services.
BeAI
BeAI on WhatsApp for everyday enquiries.
Reply to written and voice messages on WhatsApp Business, take authorised actions and hand over to your team. Incoming calls depend on availability for your number.
Three ways to communicate on WhatsApp
Voice messages
When a voice message is received and downloaded, BeAI can understand it and reply in the conversation.
Incoming calls
Customers can call in WhatsApp when incoming calls are enabled and available for your number. Messaging can still work when calls are unavailable.
Three demos
Discover BeAI on WhatsApp
Choose a scenario and start a WhatsApp conversation, or call the demo number.
Hotel
What time can I check in, and is breakfast included?
BeAI
What can BeAI do, and how can I learn more about it?
Public administration
What documents do I need to bring for an administrative procedure?
From a question to the right next step
Authorised business actions
With the relevant skills configured, the assistant can check availability or pass a request to your business software.
Human handover
An authorised team member can take over from the BeAI inbox when a request needs their attention.
One follow-up per session
If the inactivity prompt is enabled, BeAI asks “Do you have any other questions?” once. If there’s no reply, the session closes quietly without a closing message.
Connect your WhatsApp Business number
- In your BeAI assistant settings, enable the WhatsApp skill and select “Connect my WhatsApp”.
- In the Meta window, select your WhatsApp Business account and number, then complete the requested steps.
- Back in BeAI, check that messaging is connected and review the incoming call status separately.
Fictional examples
A written question or a voice message on WhatsApp
Here are ways to ask a question depending on the channel you use.
Written question
What time do you open on Saturday?
Get the information without having to search the website.
Voice message
Hello, I’d like to move my appointment to Friday.
Explain what you need aloud without having to type it.
BeAI can understand a voice message that it receives and downloads. During human handover, new voice messages stay in the history without automatic analysis.
Your team takes over
Human handover is configured in one place for WhatsApp, Messenger and web chat. It covers written messages and voice notes sent in chat. This feature excludes audio calls. Phone transfers follow a separate process.
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Request received
When your rules call for it, BeAI creates a handover request for authorised colleagues.
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Waiting
BeAI asks the person to wait. The AI pauses replies and actions while the request is waiting.
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Assigned to a colleague
An authorised team member claims the conversation. They can reply or transfer it to an authorised colleague. The AI stays paused during human handling.
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Optional return to the assistant
The team member can hand the conversation back to the AI. After human handling, the configured inactivity period can also let the assistant return on the next message.
To claim
Can I change my appointment?
Claim conversation
Assigned to Camille
Actions for the assigned team member
- Transfer to a colleague
- Hand back to the bot
If nobody claims the request
When the waiting period ends, BeAI explains that the team is unavailable and can reply to the next message. Outside configured handover hours, BeAI continues helping without opening a request.
Channels
Choose the right channel for your customers.
Phone
Answer calls, clarify what callers need and transfer them to the right person when needed.
Answer common questions on the WhatsApp number your customers use.
Messenger
Handle enquiries sent from your Facebook Page in Messenger.
Web chat
Help visitors find information or explain what they need directly on your website.