Frequently asked questions
What you need to know about BeAI.
Direct answers on the operation, data, languages, transfers and integration of the agent.
Questions about BeAI
Does BeAI really respond 24 hours a day?
Yes. BeAI is designed to support 24/7 calls. Transfer, emergency and unavailability rules are defined during setup.
What information does the agent rely on?
BeAI uses the documents, procedures, schedules, FAQs, web pages and business data that your company authorizes.
Can BeAI transfer a call to a person?
Yes. The transfer may depend on the request, the urgency, the scenario or a situation that the agent cannot handle alone. With Enreach UP v3.0, the BeAI agent is able to view a user's presence and act accordingly.
How many languages can BeAI use?
BeAI supports over 100 languages and dialects and can detect language during conversation.
Can it connect to our tools?
Yes, depending on the connectors and rights activated: CRM, ERP, calendars, ticketing, email, SMS, WhatsApp and specific API developments.
Does BeAI replace a professional in sensitive sectors?
No. In a medical, veterinary, legal or emergency context, BeAI informs, qualifies and guides according to validated rules. It does not replace the judgment of an authorized professional.
Can we integrate BeAI under our own brand?
Beone is open to integration and white label projects. Technical, contractual and support responsibilities are defined for each partnership.
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