Step into the role
The agent establishes the context and guides the caller through the planned situation.
Guided scenario and complex request
This scenario lets you play a caller, follow a guided situation and observe how the agent keeps the conversation on track.
Test a tailored scenario
The agent establishes the context and guides the caller through the planned situation.
The questions and information collected remain tied to the configured scenario.
The conversation may require clarification before preparing the expected response, action or handover.
Your own call situation
Describe the context, the information to collect, the authorised actions and when a person should take over.